HOW AN OWNER OPERATES

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The Mindset of an Owner Operator

It comes down to one simple fact: At NexGen Hearing, we started as owner operators. Some of us are still owner operators. And all of us, whether we own a clinic or not, behave like owner operators.

That means we’re passionate about caring for our clients. We don’t stop until they’re absolutely, completely thrilled with their hearing.

Most of us are healthcare professionals first, and business owners second. We’re experts. And we consider our first priority to be applying that expertise to helping you.

The Owner Operator
Manifesto

There’s more to being an owner operator. That’s why we created the owner operator manifesto How an Owner Operates. We use it to remind ourselves of our commitment. And we give it to customers who want to know what the NexGen Hearing difference really is.

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SEE HOW AN OWNER OPERATES

Experience the Difference at NexGen Hearing

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NEXGEN HEARING

We Love Our Clients, See What They Have to Say About Us

Sean Carignan White Rock South Surrey
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“I cannot say enough about how great Adam was. We is extremely professional and went above and beyond to ensure that I understood my test results and what my next steps should be. He is amazing!!!! Highly recommended!!!!”
P. Zakaluk Guildford Clinic
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“I recently purchased a pair of hearing aids from NexGen Hearing in Surrey and I’m very pleased with them. Voices and sounds are quite natural, and it is such a pleasure to have that again. The young lady who looked after me was very knowledgeable and professional and went out of her way to supply the type of hearing aids I wanted. I would strongly recommend NexGen Hearing to anyone who needs their product.”
Dennis PullenWest Kelowna
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“The doctor and staff are professional, courteous & addressed every concern I had about My hearing aids. I was/am very comfortable knowing I’m was safe & competent hands. I would recommend this Clinic in West Kelowna to anyone that has a hearing loss. Thank You Tom Miller & Bonnie at the Nexgen Clinic West Kelowna”
Matthew Fasciano Kelowna
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“Amazing customer service, and very helpful health professionals! The calm environment NexGen has created makes it easy to get the treatment you need. They actually listen to their patients and acknowledge that you know your body the best, unlike many other health professionals in Kelowna. I will happily, and comfortably return to them if I need their services in the future.”
Alison PSquamish
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"Vickie promptly fixed a problem I was having with my hearing aid dome, reassuring me that nothing was lodged in my ear canal. She also gave me a proper carrying case. I was touched by how genuinely helpful she was especially as I am a visitor to the area, not a NexGen Hearing client."
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