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YOUR LOCAL NEXGEN HEARING TEAM

White Rock Uptown
Hearing Clinic

The White Rock Uptown NexGen Hearing Clinic is a full service and part-time hearing aid and hearing health centre. We pride ourselves on helping our clients who might be experiencing tinnitus, muffled hearing or possible hearing loss that is impacting their quality of life. There are many types of hearing loss including sensorineural, conductive or even a mixture of these conditions. Different types of hearing conditions require different hearing aids to improve hearing. A hearing test at the White Rock Uptown NexGen Hearing Clinic can determine the nature and degree of your hearing loss.

Our audiologist and RHIP will discuss the results of your hearing test with you and provide you with a hearing aid that fits your specific needs. We offer free hearing tests at our clinic, and all of our hearing aids are covered by a 21 day no-money down trial, and a 90 day money back satisfaction guarantee. We will price match any valid competitor quote or advertised price on the same make and model of hearing instrument. That way, you are guaranteed to get the best value on your purchase.

Every day, we focus on our commitment to quality customer service. Therefore, you can expect us to deliver the highest level of professional hearing aid care. We strive to build strong relationships and foster trust with our clients. We encourage family members to take part in their loved one’s journey to better hearing. At the White Rock Uptown NexGen Hearing Clinic we are delighted to be a part of this vibrant community. We look forward to meeting all of your hearing care needs!

White Rock Uptown NexGen Hearing Clinic Storefront

CUTTING-EDGE HEARING AIDS

Which Hearing Device Is Right for You?

BTE: Behind the Ear

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BTE: Behind the Ear

Versatile for almost every level of hearing loss, BTE hearing aids offer superior amplification and directional microphones.
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CIC: Completely in Canal

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CIC: Completely in Canal

CIC hearing aids are small, barely visible when worn and less likely to pick up wind noise.
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Extended Wear

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Extended Wear

Revolutionary Lyric hearing aids can be worn 24/7 for months, installed professionally by your NexGen Hearing clinic team.
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IIC: Invisible in Canal

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IIC: Invisible in Canal

Comfortable and discreet, IIC hearing aids are virtually unseen when worn and are ideal for mild to medium hearing loss.
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Mini-Canal

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Mini-Canal

Custom built hearing aid style suitable for moderate to severe hearing loss, only slightly larger than the CIC design.
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ITC: In the Canal

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ITC: In the Canal

ITC hearing aids are custom-molded and popular with many people who have mild to moderate hearing loss.
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RIC: Receiver in Canal

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RIC: Receiver in Canal

RIC hearing aids are a two-piece device that has directional microphones, natural sound and manual control features.
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Middle Aged man sitting with his wife while having his hearing tested

OUR NEXGEN HEARING SERVICES

White Rock Uptown
Audiologist Services

Life can be full of challenges, and for many Canadians hearing loss is a major one. Whether it is severe hearing loss impacting your ability to hear clearly at work, or being unable to get a good night’s sleep because of the constant ringing of tinnitus, we understand how important your hearing health is.

No matter your situation, the knowledge of a qualified audiologist or RHIP is important to provide an accurate hearing test so they can find the best hearing aid to suit your hearing problems. Our team at the White Rock & South Surrey NexGen Hearing clinic located on 32nd Avenue is passionate about providing the highest quality hearing aid care to all of our patients. Reach out to us to book your free hearing test today, and get back to hearing all of the amazing sounds of our city!

NEXGEN HEARING

Visit Our Hearing Clinic

White Rock Uptown

15157 Roper Ave

White Rock, BC V4B 5C9

(604) 535-1030

whiterock@nexgenhearing.com

Tuesday – Friday 09:00 AM – 12:00 PM, 12:30 PM – 04:30 PM, Thursday, 10:30 AM – 12:00 PM, 12:30 PM – 04:30 PM, Monday Closed, Wednesday Closed, Saturday Closed, Sunday Closed

Notice: By Appointment Only – COVID-19 Protocols in Place

WHITE ROCK UPTOWN NEXGEN HEARING

Meet Your Local Hearing Professional

Melissa Taylor of the White Rock/South Surrey NexGen Hearing Clinic

Melissa Taylor

B.SC., M.SC., RAUD, RHIP

Melissa is a co-owner of NexGen Hearing in White Rock and has over 12 years of experience as an Audiologist. Melissa’s extensive training and experience originated in the UK, earning a Bachelor’s degree in Audiology from the University of Bristol, and a Masters in Audiology from the University of Manchester. Melissa achieved industry recognition by earning the UK’s Audiologist of the Year Award in 2016. She is qualified to assess both adults and pediatric patients and is trained in cerumen management (ear wax removal).

Adam Medeiros of the White Rock/South Surrey NexGen Hearing Clinic

Adam Medeiros

RHIP

Adam is a Registered Hearing Instrument Practitioner and co-owner of the NexGen Hearing clinics in White Rock and South Surrey. In 2015, Adam was drawn to NexGen Hearing by the company’s core values of integrity, customer care and quality service. Working in the hospitality industry for 14 years, Adam learned that an emphasis on customer service is paramount for any successful business. As a resident of the South Surrey community, Adam volunteers for the Sunnyside Acres Heritage Society, and serves on the board of directors for the Seniors Come Share Society – two organizations working to enrich the quality of live for seniors living in the Peninsula.

Maria Hicker of the White Rock/South Surrey NexGen Hearing Clinic

Maria Hicker

CUSTOMER CARE REPRESENTATIVE

Maria Hicker is a well respected and experienced Customer Care Representative, specialising in high standards of quality care and clinic efficiency. Originating from Germany, Maria moved to Canada with her family over 10 years ago and has been working in health care ever since.

WHITE ROCK UPTOWN NexGen Hearing

White Rock Uptown Client Reviews

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5.0

★★★★★ (11 Reviews)

Sean C

I cannot say enough about how great Adam was. We is extremely professional and went above and beyond to ensure that I understood my test results and what my next steps should be. He is amazing!!!! Highly recommended!!!!

Gale S

Adam tested my hearing at the NexGen Hearing White Rock a few months ago. He really took the time to explain all the processes of the inner ear, how we hear, and how I can protect my residual hearing. A friendly experience overall.

Diana B

I highly reccommend NexGen Hearing in White Rock and Adam Medeiros in particular. His professionalism, care, concern and attention to detail is top notch. I really appreciated his taking the time to ensure I purchased the right hearing aid and provided the best adjustments for my hearing needs. I also appreciate the exceptional service provided by Adam and NexGen. Thank you.

Middle Aged Couple looking at a laptop screen together

NEXGEN HEARING

Explore Our Hearing Health Services

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Free Hearing
Test

Free Hearing
Test

Contact your nearest NexGen Hearing
clinic in BC for a free, no-obligation
hearing check.
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Consultation, Sales
and Fitting

Consultation, Sales and Fitting

Professional support as you select your
hearing aid and get it custom-fitted.
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Service
and Repair

Service
and Repair

We're here to help whenever you need
service, support or upgrades for your hearing aid.
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Tinnitus Diagnosis
and Support

Tinnitus Diagnosis
and Support

Assessing and diagnosing
the symptoms of tinnitus and providing
treatment.
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Employment
Hearing Test

Employment
Hearing Test

BC employment hearing tests from the
trusted team of professionals
at NexGen Hearing clinics.
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Want to Learn More
About All Our Services?

View all of our
hearing services

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ANSWERS ABOUT HEARING AIDS AND MORE

Frequently Asked Questions

If your hearing aid is making a whistling noise, then you are hearing feedback in your device. Sound that was supposed to go into your ear canal has escaped the ear instead and been picked up by the hearing instrument’s microphone. The sound then becomes reamplified and put out of the speaker.

 

This can happen when the hearing aid does not fit properly. If you are experiencing a whistling noise in your hearing device, come see us at our clinic so we can have your hearing aid refitted.

There are quite a few things you can do to get the most out of your hearing aid battery such as:
  • Store batteries at normal room temperature.
  • Wash your hands before changing batteries to keep oil and dirt from causing damage to the battery or clogging up the air pores.
  • Leave the battery compartment in your hearing aid open at night to let moisture escape.
  • Use a hearing aid storage container or dehumidifier.
  • Check the expiration date on the package before you purchase new batteries. Try and purchase batteries with an expiry date that is a year in the future or further.
  • Do not remove the protective seal on the battery until you’re ready to use it. Once the seal is removed, the battery begins to lose charge.
  • Use rechargeable batteries. Our clinic staff would be happy to help you find a rechargeable option for your device.

You do not need a referral from your family doctor to see an audiologist. If you suspect you are experiencing symptoms of hearing loss, it certainly is a good idea to discuss this with your doctor. However, you don’t need them to refer you to us in order to have your hearing tested.

 

If you believe your are experiencing hearing loss, don’t wait to see your doctor. Get in touch with us today for a free hearing test.

At our clinic, we use the pure-tone audiometry test which involves you sitting in a soundproof room while wearing headphones and pressing a button every time you hear a sound. This is a short and painless test that usually lasts about 15 minutes.

Most people will naturally start to lose their hearing around the age of 65. Certain factors can cause people to being to lose their hearing sooner or later in life, such as:
  • Smoking (studies show that smokers experience more hearing loss than non-smokers)
  • Genetics
  • Medical Conditions
  • Medications
  • Sickness
  • Repeated Exposure to Loud Noises
It is always a good idea to get your hearing tested regularly to make sure your hearing health is in good order, and this is especially the case as you get older and closer to 65 years of age. Contact us today to schedule a free hearing test at our clinic!