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Audiologist in White Rock/South Surrey

Life can be full of challenges, and for many Canadians hearing loss is a major one. Whether it is severe hearing loss impacting your ability to hear clearly at work, or being unable to get a good night’s sleep because of the constant ringing of tinnitus, we understand how important your hearing health is.

No matter your situation, the knowledge of a qualified audiologist or RHIP is important to provide an accurate hearing test so they can find the best hearing aid to suit your hearing problems. Our team at the White Rock & South Surrey NexGen Hearing clinic located on 32nd Avenue is passionate about providing the highest quality hearing aid care to all of our patients. Reach out to us to book your free hearing test today, and get back to hearing all of the amazing sounds of our city!


Visit Our Hearing Clinic

White Rock/South Surrey

#102A – 15252 32 Ave

Surrey, BC V3Z 0R7

(604) 535-1030


Mon, Tues, Wed, Thur, Fri: 9:00 AM – 12:00 PM , 12:30 PM – 4:30 PM, Sat: Closed, Sun: Closed

Notice: By Appointment Only – COVID-19 Protocols in Place

White Rock/South Surrey NexGen Hearing Clinic Storefront


White Rock/South Surrey Hearing Clinic

The White Rock/South Surrey Hearing Clinic is a full service and full-time hearing aid and hearing health centre. We pride ourselves on helping our clients who might be experiencing tinnitus, muffled hearing or possible hearing loss. There are many types of hearing loss including sensorineural, conductive or even a mixture of these conditions. A free hearing test at the NexGen Hearing Clinic in White Rock/South Surrey can determine the nature and degree of your hearing loss. From there, our registered audiologist and RHIPs will be able to provide and fine-tune a hearing aid that is right for you. Our hearing clinic offers free hearing tests, and our hearing aids come with a 21 day no-money down trial, and a 90 day money back satisfaction guarantee. We will also price match any valid competitor quote or advertised price on the same make and model of hearing instrument. You can expect our audiologist and RHIPs to deliver the highest level of professional hearing aid care at every level. We encourage family members to take part in their loved one’s journey to better hearing. At White Rock/South Surrey Hearing Aid Clinic, we are delighted to be a part of this vibrant community, and look forward to meeting you!


Which Hearing Device Is Right for You?

BTE: Behind the Ear

Versatile for almost every level of hearing loss, BTE hearing aids offer superior amplification and directional microphones.
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CIC: Completely in

CIC hearing aids are small, barely visible when worn and less likely to pick up wind noise.
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Extended Wear

Revolutionary Lyric hearing aids can be worn 24/7 for months, installed professionally by your NexGen Hearing clinic team.
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IIC: Invisible in Canal

Comfortable and discreet, IIC hearing aids are virtually unseen when worn and are ideal for mild to medium hearing loss.
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Custom built hearing aid style suitable for moderate to severe hearing loss, only slightly larger than the CIC design.
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ITC: In the Canal

ITC hearing aids are custom-molded and popular with many people who have mild to moderate hearing loss.
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RIC: Receiver in Canal

RIC hearing aids are a two-piece device that has directional microphones, natural sound and manual control features.
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Meet Your Local Hearing Professional

Melissa Taylor of the White Rock/South Surrey NexGen Hearing Clinic

Melissa Taylor


Melissa is the manager of NexGen Hearing in White Rock and has over 12 years of experience as an Audiologist. Melissa’s extensive training and experience originated in the UK, earning a Bachelor’s degree in Audiology from the University of Bristol, and a Masters in Audiology from the University of Manchester. Melissa achieved industry recognition by earning the UK’s Audiologist of the Year Award in 2016. She is qualified to assess both adults and pediatric patients and is trained in cerumen management (ear wax removal).

Maria Hicker of the White Rock/South Surrey NexGen Hearing Clinic

Maria Hicker


Maria Hicker is a well respected and experienced Customer Care Representative, specialising in high standards of quality care and clinic efficiency. Originating from Germany, Maria moved to Canada with her family over 10 years ago and has been working in health care ever since.

White Rock/South Surrey NexGen Hearing

White Rock/South Surrey Client Reviews

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★★★★★ (29 Reviews)

Patrick C

Wonderful experience with the staff at NexGen Hearing. One of the few healthcare practitioners where I did not feel rushed with the appointments. Spent the time to answer all my questions and ensure I was comfortable with my new hearing aids. Also, they were sure to encourage me to expect comprehensive service with device checks and cleanings in the future. They made sure do perform regular follow-ups as well. Front desk staff were also very courteous and helpful with my concerns. Definitely recommend.

Linda M

After several unsuccessful attempts at contacting my hearing aid provider, I contacted Nexgen Hearing at their 32nd Avenue, Surrey office and spoke to Maria who, along with Melissa Taylor, provided the best level of service even though I was not one of their clients. As a result I have moved all my hearing aid services to the Nexgen Hearing office at 32nd Avenue.

Leanne S

So pleased with my parents experience. Adam was kind, knowledgeable, patient and went above and beyond expectation to help them. Highly recommend

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Free Hearing

Contact your nearest NexGen Hearing
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Consultation, Sales
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Professional support as you select your
hearing aid and get it custom-fitted.
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and Repair

We're here to help whenever you need
service, support or upgrades for your hearing aid.
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Tinnitus Diagnosis
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Assessing and diagnosing
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Frequently Asked Questions

The life of a hearing aid’s battery is impacted by many factors such as the hearing aid model, battery brand, battery technology, and how the device is used. The model of the hearing aid is integral in determining the life of the battery. Some hearing aids are better than others in terms of battery consumption while others offer features that will more quickly drain a battery. Batteries come in four common sizes (10, 312, 13, 675). Based on a 16 hour day of wear, the average lifespan for a standard battery is listed below:

Size 10: 3 – 7 days
Size 312: 3 – 10 days
Size 13: 6 – 14 days
Size 675: 9 – 20 days

If you prefer, rechargeable hearing aid batteries are also available for certain models of hearing aids that greatly improve the ease of replacing your batteries. Consult with your local NexGen Hearing aid practitioner for additional details.

An analog hearing aid is an older type of hearing aid that makes continuous sound waves louder. Speech and noise are amplified in the same way, so an analog hearing aid can be thought of as a device that turns the volume up on everything around you. They can be programmed for different listening environments that can be switched at the push of a button on the hearing aid.


More commonly found these days, a digital hearing aid will have all of the features that come in an analog device. Instead of amplifying all sound waves, a digital hearing aid will convert sound waves into digital signals, and then produce an exact duplication of the sound. The technology used in a digital hearing aid is more sophisticated and allows for more complex processing of sound. This gives them greater flexibility in programming to allow the sound they transmit to be matched to the specific type of hearing loss a patient is experiencing.


If you are unsure which type is right for you, contact our clinic and come see us to discuss your needs and options!

We do perform tinnitus assessments at some of our NexGen Hearing clinics. To find out which clinic you can book a tinnitus assessment appointment please call us at 1 (877) 606 6671.

A hearing aid will usually have anywhere between 4 and 24 channels that divide captured sounds so the wearer can hear different sounds more clearly. The more channels a hearing aid has, the more divided the sound gets, allowing the wearer to hear more sounds clearly. We generally recommend our patients to choose a hearing aid with at least 12 channels because this will allow us to adjust the sound on the device in a much more personalized way based on the type of hearing loss they are experiencing.

You do not need a referral from your family doctor to see an audiologist. If you suspect you are experiencing symptoms of hearing loss, it certainly is a good idea to discuss this with your doctor. However, you don’t need them to refer you to us in order to have your hearing tested.


If you believe your are experiencing hearing loss, don’t wait to see your doctor. Get in touch with us today for a free hearing test.

NexGen Hearing

Enjoy exclusive access to a range of aftercare services such as maintenance and repairs, consultations and more. Learn more
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