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Victoria Westshore 
Hearing Clinic

The Victoria Westshore NexGen Hearing Clinic is a full service and full-time hearing aid and hearing health centre. Our ultimate goal is to help our clients who might be experiencing tinnitus, muffled hearing or possible hearing loss that is impacting their quality of life. There are many types of hearing loss including sensorineural, conductive or even a mixture of these conditions. A hearing test at the Victoria Westshore NexGen Hearing clinic can determine the nature and degree of your hearing loss. Based on the results of your hearing test, our team of RHIPs can provide you with a hearing aid that will suit your specific needs. Hearing tests at our clinic are 100% free. All of our hearing aids are covered by a 21 day no-money down trial, and a 90 day money back satisfaction guarantee. We will also price match any valid competitor quote or advertised price on the same make and model of hearing instrument, so you’re guaranteed to receive the best value at our NexGen Hearing Clinic. You can expect us to deliver the highest level of professional hearing aid care from the moment you walk in the door. We pride ourselves on building strong relationships and fostering trust with our clients. We encourage family members to take part in their loved one’s journey to better hearing. At the Victoria Westshore NexGen Hearing Clinic, we are delighted to be a part of this vibrant community, and look forward to meeting you!

Victoria Westshore NexGen Hearing Clinic Storefront


Which Hearing Device Is Right for You?

BTE: Behind the Ear

Versatile for almost every level of hearing loss, BTE hearing aids offer superior amplification and directional microphones.
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CIC: Completely in

CIC hearing aids are small, barely visible when worn and less likely to pick up wind noise.
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Extended Wear

Revolutionary Lyric hearing aids can be worn 24/7 for months, installed professionally by your NexGen Hearing clinic team.
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IIC: Invisible in Canal

Comfortable and discreet, IIC hearing aids are virtually unseen when worn and are ideal for mild to medium hearing loss.
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Custom built hearing aid style suitable for moderate to severe hearing loss, only slightly larger than the CIC design.
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ITC: In the Canal

ITC hearing aids are custom-molded and popular with many people who have mild to moderate hearing loss.
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RIC: Receiver in Canal

RIC hearing aids are a two-piece device that has directional microphones, natural sound and manual control features.
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Victoria Westshore Hearing Services & Hearing Tests

If you are experiencing hearing loss, know that you are not alone. Millions of Canadians each year experience some form of hearing loss, ranging from mild tinnitus to severe hearing loss. You might have noticed constant ringing or buzzing in your ears, or now strain to hear friends speak in a crowded room. Whatever your specific symptoms, NexGen hearing is here to help you achieve your hearing goals.

Hearing tests help our qualified audiologists or RHIPs determine your level of hearing loss and fine-tune any hearing aids you might need. Our team at the Victoria Westshore NexGen Hearing clinic located on Merchant Way is passionate about providing the highest quality hearing aid care to all of our patients. Get in touch with us today to book a free hearing test today, and get back to hearing the fantastic sounds of our city!


Visit Our Hearing Clinic

Victoria Westshore

#112 – 3022 Merchant Way

Victoria, BC V9B 0X1

(250) 590-3277


Mon, Tues, Wed, Thur, Fri: 9:30 AM – 5:00 PM, Sat: Closed, Sun: Closed

Notice: By Appointment Only – COVID-19 Protocols in Place


Meet Your Local Hearing Professional

Sue Regimbal of the Victoria Westshore NexGen Hearing Clinic

Susan Regimbal


Sue is a partner of the NexGen Hearing Westshore and NexGen Hearing Sooke clinics. She obtained her professional accreditation at Grant MacEwan University in 2000 as a Hearing Instrument Practitioner. She has served on the Board for the Hearing Instrument Practitioners Society of British Columbia for fifteen years.

Madison Schieve of the Victoria Westshore NexGen Hearing Clinic

Madison Schieve


Madison was born in Edmonton and grew up in the small northern town of Slave Lake, AB. Madison earned her diploma as a Hearing Instrument Practitioner from Douglas College in Coquitlam, BC. Her passion for hearing health care allows her to build relationships with clients to make a positive impact in their lives. Madison enjoys camping, hiking, fishing and everything the outdoors has to offer. Her creative talents have resulted in accolades for some of her finished work.

Victoria Westshore NexGen Hearing

Victoria Westshore Client Reviews

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★★★★★ (13 Reviews)

Jul D

Sue knows what she is doing and works hard to ensure you are satisfied. The front end staff are always pleasant and helpful.

Michel B

I’ve had my hearing aid for almost 2 years now and continue to be grateful for the gift of better hearing! Sue, and staff, were fabulous throughout the process and have been very helpful since with the few glitches I’ve had. Have to say too that I really enjoy the Bluetooth feature.

Joseph M

I got my hearing aids there, excellent staff, excellent service. Dedicated to there customers

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Try Our Online
Hearing Test

Concerned about your hearing? Try our free no
obligation hearing screening test. This interactive test will
help you determine whether a professional consultation
would benefit you.

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Explore Our Hearing Health Services


Free Hearing

Contact your nearest NexGen Hearing
clinic in BC for a free, no-obligation
hearing check.
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Consultation, Sales
and Fitting

Professional support as you select your
hearing aid and get it custom-fitted.
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and Repair

We're here to help whenever you need
service, support or upgrades for your hearing aid.
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Tinnitus Diagnosis
and Support

Assessing and diagnosing
the symptoms of tinnitus and providing
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Hearing Test

BC employment hearing tests from the
trusted team of professionals
at NexGen Hearing clinics.
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About All Our Services?

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hearing services

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Frequently Asked Questions

There are three things you should do to prepare for your hearing test:
  1. Avoid loud noises and areas for 16 hours before the test.
  2. Remove any earwax that may be in your ear canal. Do not use a Q-tip to do this as that will only push earwax deeper into the canal. Let our clinic staff take care of cleaning out your ears for you.
  3. Let us know if you take or have taken antibiotics that can damage hearing, such as gentamicin.
Most people will naturally start to lose their hearing around the age of 65. Certain factors can cause people to being to lose their hearing sooner or later in life, such as:
  • Smoking (studies show that smokers experience more hearing loss than non-smokers)
  • Genetics
  • Medical Conditions
  • Medications
  • Sickness
  • Repeated Exposure to Loud Noises
It is always a good idea to get your hearing tested regularly to make sure your hearing health is in good order, and this is especially the case as you get older and closer to 65 years of age. Contact us today to schedule a free hearing test at our clinic!
There are quite a few things you can do to get the most out of your hearing aid battery such as:
  • Store batteries at normal room temperature.
  • Wash your hands before changing batteries to keep oil and dirt from causing damage to the battery or clogging up the air pores.
  • Leave the battery compartment in your hearing aid open at night to let moisture escape.
  • Use a hearing aid storage container or dehumidifier.
  • Check the expiration date on the package before you purchase new batteries. Try and purchase batteries with an expiry date that is a year in the future or further.
  • Do not remove the protective seal on the battery until you’re ready to use it. Once the seal is removed, the battery begins to lose charge.
  • Use rechargeable batteries. Our clinic staff would be happy to help you find a rechargeable option for your device.

Hearing aid prices vary from several hundred dollars up to a few thousand, and it all depends on the technology level in each device. Affordable hearing aids and the more expensive options come with different features and capabilities.

You can think of hearing aids as coming in levels of gold, silver, or bronze. If your listening needs are simple, it just might be that even the most basic hearing aid is enough for you. If your life is more active and you find yourself wanting to hear better in more active and noisy listening environments, then a more sophisticated level of hearing aid features will give you more benefit.

NexGen Hearing also offers financing options to help you with an affordable option to improve your hearing. Learn more about our lease to hear financing and other hearing aid financing options.

We do perform cerumen management at a small number of our NexGen Hearing clinics, most clinics prefer to provide this service to existing clients only. If you are a new client call ahead to find out which clinic offers cerumen management please call us at 1 (877) 606 6671.


If you have any history of outer ear pathology or ear infections, we recommend you see your family doctor.

NexGen Hearing

Enjoy exclusive access to a range of aftercare services such as maintenance and repairs, consultations and more. Learn more
about our 360-AfterCare program.


Learn More About Hearing Aids and Hearing-Related Issues