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West Kelowna Hearing Aid Care & Hearing Test Services

For many, hearing loss – whether it is partial or full – makes many parts of daily life. Hearing loss can often be detected with signs like constant ringing that comes with tinnitus or muffled hearing in one or both ears. Hearing damage makes everyday conversations more difficult to follow, and audible warnings harder to hear.

No matter your hearing loss symptoms, the expertise of a qualified  RHIP is needed to provide a high quality hearing test to assess your hearing loss. They will review the results, help guide you to the right hearing aid and show you how to operate and care for it. Our team at the West Kelowna NexGen Hearing Clinic located on Louie Drive is passionate about providing the highest quality hearing aid care to all of our patients. Get in touch with us to book your free hearing test today, and get back to hearing the amazing sounds of our city!


Visit Our Hearing Clinic

West Kelowna

#102 – 2139 Louie Drive

Westbank, BC V4T 3E6

(778) 754-1424


Mon, Tues, Wed, Thur, Fri: 9:00 AM – 12:00 PM , 1:00 PM – 5:00 PM, Sat: Closed, Sun: Closed

Notice: By Appointment Only – COVID-19 Protocols in Place

West Kelowna NexGen Hearing Clinic Storefront


West Kelowna Hearing Clinic

The West Kelowna Hearing Clinic is a full service and full-time hearing aid and hearing health centre. Every day, we provide help to our clients who might be experiencing tinnitus, muffled hearing or possible hearing loss that is impacting their quality of life. There are many types of hearing loss including sensorineural, conductive or even a mixture of these conditions. A hearing test at the West Kelowna NexGen Hearing Clinic can determine the nature and degree of your hearing loss. Our RHIP will discuss the results of your hearing test and recommend the best hearing aid to suit your specific needs. At our hearing clinic, hearing tests are 100% free. Our full selection of hearing aids are backed by a 21 day no-money down trial, and a 90 day money back satisfaction guarantee. We will price match any valid competitor quote or advertised price on the same make and model of hearing instrument, so you are guaranteed to get the best value on your purchase with NexGen Hearing. You can expect us to deliver the highest level of professional hearing aid care from start to finish and beyond. We take pride in building strong relationships and fostering trust with our clients. We encourage family members to take part in their loved one’s journey to better hearing. At the West Kelowna Hearing Clinic, we are delighted to be a part of this beautiful community in West Kelowna, and look forward to meeting you and all of your hearing care needs!


Which Hearing Device Is Right for You?

BTE: Behind the Ear

Versatile for almost every level of hearing loss, BTE hearing aids offer superior amplification and directional microphones.
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CIC: Completely in

CIC hearing aids are small, barely visible when worn and less likely to pick up wind noise.
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Extended Wear

Revolutionary Lyric hearing aids can be worn 24/7 for months, installed professionally by your NexGen Hearing clinic team.
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IIC: Invisible in Canal

Comfortable and discreet, IIC hearing aids are virtually unseen when worn and are ideal for mild to medium hearing loss.
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Custom built hearing aid style suitable for moderate to severe hearing loss, only slightly larger than the CIC design.
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ITC: In the Canal

ITC hearing aids are custom-molded and popular with many people who have mild to moderate hearing loss.
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RIC: Receiver in Canal

RIC hearing aids are a two-piece device that has directional microphones, natural sound and manual control features.
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Meet Your Local Hearing Professional

Tom Millar the RHIP at the West Kelowna NexGen Hearing Clinic

Tom Millar


With twenty years in the health care product industry, Tom has amassed a wealth of practical experience and knowledge that has been instrumental in skillfully caring for his clients’ hearing care needs. You will often hear Tom referring to your experiences with adapting to your eyewear, as his history in the field of optics is where he honed his skills in patient counselling early in his career.

Bonnie Dagg the Customer Care Representative at the West Kelowna NexGen Hearing Clinic

Bonnie Dagg


Bonnie has been with the NexGen Hearing team since 2014 as a Customer Care Representative. She has enjoyed working with an amazing group to help support and encourage better hearing in the community. She is eager to use her background in medical office assisting to help people and provide support for health care providers.

West Kelowna NexGen Hearing

West Kelowna Client Reviews

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★★★★★ (86 Reviews)

John R

Excellent service. Set up a loaner pair of hearing aids while they sent mine out for warranty work.

Darlene S

Always professional, knowledgeable and helpful. Enjoy dealing with them. Always takes the time to what's available, what might word best for me. But allows me to decide, after get all the information. Very Friendly!

Kenneth W

Very professional warm, friendly and fun service. I highly recommend based on my experience.

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Try Our Online
Hearing Test

Concerned about your hearing? Try our free no
obligation hearing screening test. This interactive test will
help you determine whether a professional consultation
would benefit you.

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Explore Our Hearing Health Services


Free Hearing

Contact your nearest NexGen Hearing
clinic in BC for a free, no-obligation
hearing check.
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Consultation, Sales
and Fitting

Professional support as you select your
hearing aid and get it custom-fitted.
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and Repair

We're here to help whenever you need
service, support or upgrades for your hearing aid.
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Tinnitus Diagnosis
and Support

Assessing and diagnosing
the symptoms of tinnitus and providing
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Hearing Test

BC employment hearing tests from the
trusted team of professionals
at NexGen Hearing clinics.
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Want to Learn More
About All Our Services?

View all of our
hearing services

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Frequently Asked Questions

There are many signs and symptoms of hearing loss. The signs of hearing loss can differ from person to person depending on the type of hearing loss that they are experiencing. General signs of hearing loss include:
  • Voices sounding muffled or unclear
  • Not being able to tell where a sound is coming from (known as localization)
  • Needing higher volume settings on televisions, stereos and headphones
  • Trouble differentiating between foreground and background noise
If you notice any of these signs in your life, contact our hearing clinic right away to schedule a free hearing test.

A no-obligation hearing screening is free at any one of our clinics. This assessment includes the 3-point series of tests that includes measuring air conduction, word discrimination, and checking the eardrum and middle ear system. More comprehensive exams that require reporting such as physician reports, employment requirements or children’s hearing test are exempt from the free hearing test offer, check with your local clinic for rates.

A hearing aid will drastically improve the quality of your hearing. However, it cannot restore the natural function of your ear. If you require a hearing aid to improve your hearing, then you will need to rely on it to maintain your hearing.

We do perform cerumen management at a small number of our NexGen Hearing clinics, most clinics prefer to provide this service to existing clients only. If you are a new client call ahead to find out which clinic offers cerumen management please call us at 1 (877) 606 6671.


If you have any history of outer ear pathology or ear infections, we recommend you see your family doctor.

The adjustment period for a new hearing aid can vary from person to person. Most people become fully adjusted to their hearing aid within two to three weeks, but some people can take up to four months to become completely comfortable with their hearing aid.


It’s important to remain patient while you get used to your hearing aid, but if you suspect that your hearing aid is not calibrated properly or it isn’t working for you, come back to see us and we’ll help you adjust your hearing aid or set you up with one that will work better for your needs.

NexGen Hearing

Enjoy exclusive access to a range of aftercare services such as maintenance and repairs, consultations and more. Learn more
about our 360-AfterCare program.


Learn More About Hearing Aids and Hearing-Related Issues