West Kelowna Hearing Clinic
The NexGen Hearing team in West Kelowna welcomes you to our
hearing clinic. Find out more about us.
YOUR LOCAL NEXGEN HEARING TEAM
West Kelowna Hearing Clinic
The West Kelowna Hearing Clinic is a full service and full-time hearing aid and hearing health centre. Every day, we provide help to our clients who might be experiencing tinnitus, muffled hearing or possible hearing loss that is impacting their quality of life. There are many types of hearing loss including sensorineural, conductive or even a mixture of these conditions. A hearing test at the West Kelowna NexGen Hearing Clinic can determine the nature and degree of your hearing loss.
Our RHIP will discuss the results of your hearing test and recommend the best hearing aid to suit your specific needs. At our hearing clinic, hearing tests are 100% free. Our full selection of hearing aids are backed by a 21 day no-money down trial, and a 90 day money back satisfaction guarantee. We will price match any valid competitor quote or advertised price on the same make and model of hearing instrument, so you are guaranteed to get the best value on your purchase with NexGen Hearing.
You can expect us to deliver the highest level of professional hearing aid care from start to finish and beyond. We take pride in building strong relationships and fostering trust with our clients. We encourage family members to take part in their loved one’s journey to better hearing. At the West Kelowna Hearing Clinic, we are delighted to be a part of this beautiful community in West Kelowna, and look forward to meeting you and all of your hearing care needs!
CUTTING-EDGE HEARING AIDS
Which Hearing Device Is Right for You?
BTE: Behind the Ear
BTE: Behind the Ear
CIC: Completely in Canal
CIC: Completely in Canal
Extended Wear
Extended Wear
IIC: Invisible in Canal
IIC: Invisible in Canal
Mini-Canal
Mini-Canal
ITC: In the Canal
ITC: In the Canal
RIC: Receiver in Canal
RIC: Receiver in Canal
OUR NEXGEN HEARING SERVICES
West Kelowna Hearing Aid Care & Hearing Test Services
For many, hearing loss – whether it is partial or full – makes many parts of daily life. Hearing loss can often be detected with signs like constant ringing that comes with tinnitus or muffled hearing in one or both ears. Hearing damage makes everyday conversations more difficult to follow, and audible warnings harder to hear.
No matter your hearing loss symptoms, the expertise of a qualified RHIP is needed to provide a high quality hearing test to assess your hearing loss. They will review the results, help guide you to the right hearing aid and show you how to operate and care for it. Our team at the West Kelowna NexGen Hearing Clinic located on Louie Drive is passionate about providing the highest quality hearing aid care to all of our patients. Get in touch with us to book your free hearing test today, and get back to hearing the amazing sounds of our city!
NEXGEN HEARING
Visit Our Hearing Clinic
West Kelowna
2139 Louie Drive #102
Westbank, BC V4T 3E6
Monday – Friday 09:00 AM – 12:00 PM, 01:00 PM – 05:00 PM, Saturday Closed, Sunday Closed
Notice: By Appointment Only – COVID-19 Protocols in Place
WEST KELOWNA NEXGEN HEARING
Meet Your Local Hearing Professional
Tom Millar
RHIP
With twenty years in the health care product industry, Tom has amassed a wealth of practical experience and knowledge that has been instrumental in skillfully caring for his clients’ hearing care needs. You will often hear Tom referring to your experiences with adapting to your eyewear, as his history in the field of optics is where he honed his skills in patient counselling early in his career.
Bonnie Dagg
CUSTOMER CARE REPRESENTATIVE
Bonnie has been with the NexGen Hearing team since 2014 as a Customer Care Representative. She has enjoyed working with an amazing group to help support and encourage better hearing in the community. She is eager to use her background in medical office assisting to help people and provide support for health care providers.
West Kelowna NexGen Hearing
West Kelowna Client Reviews
5.0
★★★★★ (86 Reviews)
John R
Excellent service. Set up a loaner pair of hearing aids while they sent mine out for warranty work.
Darlene S
Always professional, knowledgeable and helpful. Enjoy dealing with them. Always takes the time to what's available, what might word best for me. But allows me to decide, after get all the information. Very Friendly!
Kenneth W
Very professional warm, friendly and fun service. I highly recommend based on my experience.
NEXGEN HEARING
Explore Our Hearing Health Services
Free Hearing
Test
Free Hearing
Test
clinic in BC for a free, no-obligation
hearing check.
Consultation, Sales
and Fitting
Consultation, Sales and Fitting
hearing aid and get it custom-fitted.
Service
and Repair
Service
and Repair
service, support or upgrades for your hearing aid.
Tinnitus Diagnosis
and Support
Tinnitus Diagnosis
and Support
the symptoms of tinnitus and providing
treatment.
Employment
Hearing Test
Employment
Hearing Test
trusted team of professionals
at NexGen Hearing clinics.
View all of our
hearing services
View All Services
ANSWERS ABOUT HEARING AIDS AND MORE
Frequently Asked Questions
- Voices sounding muffled or unclear
- Not being able to tell where a sound is coming from (known as localization)
- Needing higher volume settings on televisions, stereos and headphones
- Trouble differentiating between foreground and background noise
A no-obligation hearing screening is free at any one of our clinics. This assessment includes the 3-point series of tests that includes measuring air conduction, word discrimination, and checking the eardrum and middle ear system. More comprehensive exams that require reporting such as physician reports, employment requirements or children’s hearing test are exempt from the free hearing test offer, check with your local clinic for rates.
A hearing aid will drastically improve the quality of your hearing. However, it cannot restore the natural function of your ear. If you require a hearing aid to improve your hearing, then you will need to rely on it to maintain your hearing.
We do perform cerumen management at a small number of our NexGen Hearing clinics, most clinics prefer to provide this service to existing clients only. If you are a new client call ahead to find out which clinic offers cerumen management please call us at 1 (877) 606 6671.
If you have any history of outer ear pathology or ear infections, we recommend you see your family doctor.
The adjustment period for a new hearing aid can vary from person to person. Most people become fully adjusted to their hearing aid within two to three weeks, but some people can take up to four months to become completely comfortable with their hearing aid.
It’s important to remain patient while you get used to your hearing aid, but if you suspect that your hearing aid is not calibrated properly or it isn’t working for you, come back to see us and we’ll help you adjust your hearing aid or set you up with one that will work better for your needs.
