YOUR LOCAL NEXGEN HEARING TEAM
Vancouver West Broadway Hearing Clinic
The West Broadway NexGen Hearing Clinic is a full-service and full-time hearing aid and hearing health centre. We make it our mission to help our clients who might be experiencing difficulties with tinnitus, muffled hearing or possible hearing loss. There are many types of hearing loss, including sensorineural, conductive or even a mixture of these conditions that can have a significant impact on a person’s quality of life. A hearing test at the West Broadway NexGen Hearing Clinic can determine what type and degree of hearing loss you’re experiencing.
Our team of qualified audiologists will go over your hearing test results with you and get you set up with a hearing aid that suits your specific needs. Our hearing clinic offers hearing tests 100% free of charge. Your hearing aid purchase is backed a 21-day no-money down trial, and a 90-day money back satisfaction guarantee. We will price match any valid competitor quote or advertised price on the same make and model of hearing instrument, so you are guaranteed the best value on your purchase with NexGen Hearing. We have a strong commitment to quality customer service.
You can expect us to deliver the highest level of professional hearing aid care at every level. Our work is always done with building strong relationships and trust with our clients in mind. We encourage family members to take part in their loved one’s journey to better hearing. At the West Broadway NexGen Hearing Clinic, we are delighted to be a part of this vibrant community in Vancouver. To help serve you better, appointments are now available on Saturdays! We look forward to meeting you soon!
CUTTING-EDGE HEARING AIDS
OUR NEXGEN HEARING SERVICES
Vancouver West Broadway Audiologist Hearing Care
Hearing loss can greatly affect a person’s life, causing certain things to become more difficult to do than before. These difficulties are often caused by smaller hearing problems like a constant ringing that comes with tinnitus, or greater hearing problems like hearing loss in one or both ears. Some of these signs can be easily hidden, others can impact social interactions and make understanding instructions in a workplace more difficult.
No matter your individual circumstances, the expertise of a qualified audiologist or RHIP is needed to provide a high quality hearing test to provide and fine-tune the best hearing aid to fit your unique needs. Our team at the West Broadway NexGen Hearing Clinic located on West Broadway is passionate about providing the highest quality hearing aid care to all of our patients. Contact us today for your free hearing test, and get back to hearing the fantastic sounds all around our city!
VANCOUVER WEST BROADWAY NEXGEN HEARING
Meet Your Local Hearing Professional
M.SC., RAUD, RHIP
Jillian Soh hails from the East Coast, and graduated from Dalhousie University in Nova Scotia with a Master of Science in Audiology and a Bachelor’s in Biology and Neuroscience. She is certified by Speech-Language and Audiology Canada (SAC) and is registered with the College of Speech and Hearing Health Professionals of British Columbia.
M.Sc., RAUD, RHIP
Talia was born and raised in Vancouver, and graduated from the University of British Columbia with a Master of Science in Audiology. Prior to this, she completed her Bachelor of Science in Kinesiology at Queens University. Talia is registered with the College of Speech and Hearing Health Professionals of British Columbia.
CUSTOMER CARE REPRESENTATIVE
Maria is a Customer Care Representative at the West Broadway location. Having originally received her schooling as a Medical Office Assistant, she began a transition into the world of audiology in 2010. When she is not bringing a smile to the clientele at her clinic, or offering them copious amounts of cookies, she enjoys spending time with her two daughters.
CUSTOMER CARE REPRESENTATIVE
Melissa Kelly has worked in the hearing aid industry for over 4 years. She was drawn to NexGen Hearing’s philosophy of value and integrity and joined the team in the summer of 2013. Melissa worked for years as a Customer Care Representative but made the switch to Community Outreach Coordinator. Melissa is active in completing hearing screening events and community talks on hearing health in pharmacies, care homes and community centres. Melissa attended the Art Institute of Vancouver where she studied Graphic Design. Melissa is an active hiker and movie watcher.
Estefany obtained her Medical Office Assistant certificate through Douglas College in 2013. Since then, she has been working as a medical assistant in the health care industry. Estefany is passionate about customer service and is committed to ensuring a positive experience for every client at NexGen Hearing. She is excited to further her client relationships in her new role as an Audiometric Technician. Outside of work, Estefany enjoys spending time outdoors as much as possible.
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ANSWERS ABOUT HEARING AIDS AND MORE
Frequently Asked Questions
We do perform hearing tests on children at some of our NexGen Hearing clinics. There is an additional charge for this hearing test. The age ranges we are able to test vary from clinic to clinic. To find out where to get your child’s hearing tested, please call us at 1 (877) 606 6671.
An analog hearing aid is an older type of hearing aid that makes continuous sound waves louder. Speech and noise are amplified in the same way, so an analog hearing aid can be thought of as a device that turns the volume up on everything around you. They can be programmed for different listening environments that can be switched at the push of a button on the hearing aid.
More commonly found these days, a digital hearing aid will have all of the features that come in an analog device. Instead of amplifying all sound waves, a digital hearing aid will convert sound waves into digital signals, and then produce an exact duplication of the sound. The technology used in a digital hearing aid is more sophisticated and allows for more complex processing of sound. This gives them greater flexibility in programming to allow the sound they transmit to be matched to the specific type of hearing loss a patient is experiencing.
If you are unsure which type is right for you, contact our clinic and come see us to discuss your needs and options!
There are many factors that determine the style of hearing aid that’s right for you, including but not limited to factors such as your degree of hearing loss, size and shape of your ear and ear canal, and any special features that are required.
Your NexGen Hearing registered hearing care professional can recommend an appropriate style of hearing aid for you – get in touch today!
If your hearing aid is making a beeping noise, it means that your battery is low and needs to be replaced. Simply change the battery in your device and the beeping noise will stop.
If you have run out of hearing aid batteries, come see us at our clinic and we will be happy to get you set up with some new ones.
Wax filters should be changed every month to maintain optimal performance and cleanliness of your hearing aid. Along with the wax filter, hearing aid tubing should be replaced every four to six months, and domes should be replaced every two to three months if your hearing aid has those components.