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Penticton Audiologist Services

Millions of Canadians experience hearing loss each year, making many aspects of daily life more challenging. Whether it is being up all night because of the ringing of tinnitus in your ears at night or being unable to follow conversations in crowded areas, at NexGen Hearing we are here to help improve your hearing health.

Our expert audiologist performs hearing tests, allowing them to determine if a hearing aid is right for you. If a hearing aid is required, they will help guide you to the right hearing aid for your hearing needs and goals. Our team at the Penticton NexGen Hearing Clinic located on Skaha Lake Road is passionate about providing the highest quality hearing aid care to all of our patients. Get in touch with us to book your free hearing test today, and get back to hearing the amazing sounds of our city!


Visit Our Hearing Clinic


#119 – 2735 Skaha Lake Road

Penticton, BC V2A 9B8

(778) 476-3534


Mon, Tues, Wed, Thur, Fri: 9:00 AM – 4:30 PM, Sat: Closed, Sun: Closed

Notice: By Appointment Only – COVID-19 Protocols in Place

Penticton NexGen Hearing Clinic Storefront


Penticton Hearing Clinic

The Penticton NexGen Hearing Clinic is a full service and full-time hearing aid and hearing health centre. Every day, we focus on helping our clients who might be experiencing tinnitus, muffled hearing or possible hearing loss. There are many types of hearing loss including sensorineural, conductive or even a mixture of these conditions. These conditions can have a serious impact on a person’s quality of life. A hearing test done by an audiologist at the Penticton NexGen Hearing Clinic can determine the specific nature and severity of your hearing loss. Our audiologist will use the results of your hearing test to set you up with a hearing aid that suits your specific needs. Our hearing clinic offers 100% free hearing tests. Your hearing aid purchase is covered by a 21 day no-money down trial, and a 90 day money back satisfaction guarantee. We will ensure you get the best value on your purchase by matching the price of any valid competitor quote or advertised price on the same make and model of hearing instrument. Our commitment to our clients hearing health means that you can expect us to deliver the highest level of professional hearing aid care. We strive to build strong relationships and foster trust with our clients. We encourage family members to take part in their loved one’s journey to better hearing. At the Penticton NexGen Hearing Clinic, we are delighted to be a part of this vibrant community, and look forward to meeting you!


Which Hearing Device Is Right for You?

BTE: Behind the Ear

Versatile for almost every level of hearing loss, BTE hearing aids offer superior amplification and directional microphones.
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CIC: Completely in

CIC hearing aids are small, barely visible when worn and less likely to pick up wind noise.
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Extended Wear

Revolutionary Lyric hearing aids can be worn 24/7 for months, installed professionally by your NexGen Hearing clinic team.
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IIC: Invisible in Canal

Comfortable and discreet, IIC hearing aids are virtually unseen when worn and are ideal for mild to medium hearing loss.
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Custom built hearing aid style suitable for moderate to severe hearing loss, only slightly larger than the CIC design.
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ITC: In the Canal

ITC hearing aids are custom-molded and popular with many people who have mild to moderate hearing loss.
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RIC: Receiver in Canal

RIC hearing aids are a two-piece device that has directional microphones, natural sound and manual control features.
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Meet Your Local Hearing Professional

Stephanie Sykes of the Penticton NexGen Hearing Clinic

Stephanie Sykes


Stephanie, a graduate from the University of Western Ontario with a Masters Degree in Clinical Science (Audiology) moved to the lovely Okanagan region in 2010. After servicing the Penticton area for Connect Hearing from 2010-2013, Stephanie accepted a position as Clinical Manager for the NexGen Hearing Kelowna clinic in 2013, and in April, 2014 became clinic owner of the NexGen Hearing locations in Penticton and Summerland.

Sara Perdue of the Penticton NexGen Hearing Clinic

Sara Perdue


After graduating from the University of Northern British Columbia with a Bachelor of Science in Psychology and a Minor in Political Science, she knew she wanted to use her education to pursue a career in the healthcare field. Sara first worked alongside Audiologist Stephanie Sykes, as a Customer Care Representative in 2011, and was excited when the opportunity presented itself to join the NexGen Hearing team in 2013.

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Penticton NexGen Hearing

Penticton Client Reviews

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★★★★★ (8 Reviews)

Gail M

We are traveling through south central BC but won’t be home for another week. Last Sunday( the long weekend) my husband went to emergency in Nelson to have a tiny piece of his hearing aid removed from his ear. Without the function of both aids he was very frustrated for a few days. We had thought there was a Costco in our next stop, Penticton, but when there wasn’t, he approached NextGen. So friendly and helpful providing him with a replacement of that small but critical part of his hearing aid. Thank you! Thank you!

Lynn C

Great service giving tests and telling us hearing aids won't help. They are honest

Melissa K

A huge thank you to the Penticton NexGen Hearing staff for taking such great care of my Grandpa! They took the time to explain everything to him. He loves his new hearing aids.

Middle Aged Couple looking at a laptop screen together

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Hearing Test

Concerned about your hearing? Try our free no
obligation hearing screening test. This interactive test will
help you determine whether a professional consultation
would benefit you.

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Explore Our Hearing Health Services


Free Hearing

Contact your nearest NexGen Hearing
clinic in BC for a free, no-obligation
hearing check.
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Consultation, Sales
and Fitting

Professional support as you select your
hearing aid and get it custom-fitted.
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and Repair

We're here to help whenever you need
service, support or upgrades for your hearing aid.
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Tinnitus Diagnosis
and Support

Assessing and diagnosing
the symptoms of tinnitus and providing
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Hearing Test

BC employment hearing tests from the
trusted team of professionals
at NexGen Hearing clinics.
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About All Our Services?

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hearing services

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Frequently Asked Questions

An analog hearing aid is an older type of hearing aid that makes continuous sound waves louder. Speech and noise are amplified in the same way, so an analog hearing aid can be thought of as a device that turns the volume up on everything around you. They can be programmed for different listening environments that can be switched at the push of a button on the hearing aid.


More commonly found these days, a digital hearing aid will have all of the features that come in an analog device. Instead of amplifying all sound waves, a digital hearing aid will convert sound waves into digital signals, and then produce an exact duplication of the sound. The technology used in a digital hearing aid is more sophisticated and allows for more complex processing of sound. This gives them greater flexibility in programming to allow the sound they transmit to be matched to the specific type of hearing loss a patient is experiencing.


If you are unsure which type is right for you, contact our clinic and come see us to discuss your needs and options!

You do not need a referral from your family doctor to see an audiologist. If you suspect you are experiencing symptoms of hearing loss, it certainly is a good idea to discuss this with your doctor. However, you don’t need them to refer you to us in order to have your hearing tested.


If you believe your are experiencing hearing loss, don’t wait to see your doctor. Get in touch with us today for a free hearing test.

There are quite a few things you can do to get the most out of your hearing aid battery such as:
  • Store batteries at normal room temperature.
  • Wash your hands before changing batteries to keep oil and dirt from causing damage to the battery or clogging up the air pores.
  • Leave the battery compartment in your hearing aid open at night to let moisture escape.
  • Use a hearing aid storage container or dehumidifier.
  • Check the expiration date on the package before you purchase new batteries. Try and purchase batteries with an expiry date that is a year in the future or further.
  • Do not remove the protective seal on the battery until you’re ready to use it. Once the seal is removed, the battery begins to lose charge.
  • Use rechargeable batteries. Our clinic staff would be happy to help you find a rechargeable option for your device.

We do perform hearing tests on children at some of our NexGen Hearing clinics. There is an additional charge for this hearing test. The age ranges we are able to test vary from clinic to clinic. To find out where to get your child’s hearing tested, please call us at 1 (877) 606 6671.

There are many factors that determine the style of hearing aid that’s right for you, including but not limited to factors such as your degree of hearing loss, size and shape of your ear and ear canal, and any special features that are required.

Your NexGen Hearing registered hearing care professional can recommend an appropriate style of hearing aid for you – get in touch today!

NexGen Hearing

Enjoy exclusive access to a range of aftercare services such as maintenance and repairs, consultations and more. Learn more
about our 360-AfterCare program.


Learn More About Hearing Aids and Hearing-Related Issues