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New Westminster
Audiologist Care Services

Millions of Canadians experience hearing loss each year, making many aspects of daily life more challenging. Whether it is being up all night because of the ringing of tinnitus in your ears at night or being unable to follow conversations in crowded areas, at NexGen Hearing we are here to help improve your hearing health.

Our expert audiologist perform hearing tests, allowing them to determine if a hearing aid is right for you. If a hearing aid is required, they will help guide you to the right hearing aid for your hearing needs and goals. Our team at the New Westminster NexGen Hearing clinic located on Fifth Avenue is passionate about providing the highest quality hearing aid care to all of our patients. and get back to hearing the amazing sounds of our city!


Visit Our Hearing Clinic

New Westminster

#101 – 625 Fifth Ave

New Westminster, BC V3M 1X4

(604) 553-4952


Mon, Tues, Wed, Thur, Fri: 9:00 AM – 1:00 PM , 2:00 PM – 5:00 PM, Sat: Closed, Sun: Closed

Notice: By Appointment Only – COVID-19 Protocols in Place

New Westminster NexGen Hearing Clinic Storefront


New Westminster
Hearing Clinic

The New Westminster NexGen Hearing Clinic is a full service and full-time hearing aid and hearing health centre. We work hard every day to help our clients who might be experiencing tinnitus, muffled hearing or possible hearing loss. There are many types of hearing loss including sensorineural, conductive or even a mixture of these conditions that can reduce a person’s quality of life. A hearing test at the New Westminster NexGen Hearing Clinic can determine the specific hearing loss issues you are experiencing. Our team of registered audiologists will provide you recommendations for a hearing aid that suits your needs based on the results of your hearing test. Your hearing test at our clinic is 100% free. You are guaranteed to get a hearing aid that you’re happy with thanks to our 21 day no-money down trial, and 90 day money back satisfaction guarantee. We will also price match any valid competitor quote or advertised price on the same make and model of hearing instrument. You can expect us to deliver the highest level professional hearing aid care every time you see us. That is our commitment to you and to quality customer service. At the New Westminster NexGen Hearing Clinic, we are delighted to be a part of this wonderful community, and look forward to meeting you and all of your hearing care needs!


Which Hearing Device Is Right for You?

BTE: Behind the Ear

Versatile for almost every level of hearing loss, BTE hearing aids offer superior amplification and directional microphones.
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CIC: Completely in

CIC hearing aids are small, barely visible when worn and less likely to pick up wind noise.
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Extended Wear

Revolutionary Lyric hearing aids can be worn 24/7 for months, installed professionally by your NexGen Hearing clinic team.
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IIC: Invisible in Canal

Comfortable and discreet, IIC hearing aids are virtually unseen when worn and are ideal for mild to medium hearing loss.
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Custom built hearing aid style suitable for moderate to severe hearing loss, only slightly larger than the CIC design.
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ITC: In the Canal

ITC hearing aids are custom-molded and popular with many people who have mild to moderate hearing loss.
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RIC: Receiver in Canal

RIC hearing aids are a two-piece device that has directional microphones, natural sound and manual control features.
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new westminster NEXGEN HEARING

Meet Your Local Hearing Professional

Jillian Soh of the Vancouver West Broadway NexGen Hearing Clinic

Jillian Soh


Jillian Soh hails from the East Coast, and graduated from Dalhousie University in Nova Scotia with a Master of Science in Audiology and a Bachelor’s in Biology and Neuroscience. She is certified by Speech-Language and Audiology Canada (SAC) and is registered with the College of Speech and Hearing Health Professionals of British Columbia.

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New Westminster NexGen Hearing

New Westminster Client Reviews

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★★★★★ (28 Reviews)

Rodger K

Again simply amazing Customer Service, especially during this COVID-19 pandemic... my Ears were re-tested, Hearing Aids adjusted and I have a brand new 🤓 smile... I can hear my Sweet Heart clearly again!

Kevin G

Love this place. Covid friendly appointment with very friendly and professional staff. The Dr was great. I will go back here for any hearing aids I might need

Mehran M

This is the second time I’ve had my ears tested and these guys were excellent. Very helpful and efficient. Dealt with kay at the front and she’s great.

Middle Aged Couple looking at a laptop screen together

Try Our Online
Hearing Test

Concerned about your hearing? Try our free no
obligation hearing screening test. This interactive test will
help you determine whether a professional consultation
would benefit you.

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Explore Our Hearing Health Services

Free Hearing

Contact your nearest NexGen Hearing
clinic in BC for a free, no-obligation
hearing check.
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Consultation, Sales
and Fitting

Professional support as you select your
hearing aid and get it custom-fitted.
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and Repair

We're here to help whenever you need
service, support or upgrades for your hearing aid.
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Tinnitus Diagnosis
and Support

Assessing and diagnosing
the symptoms of tinnitus and providing
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Hearing Test

BC employment hearing tests from the
trusted team of professionals
at NexGen Hearing clinics.
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Want to Learn More
About All Our Services?

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hearing services

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Frequently Asked Questions

Hearing aid prices vary from several hundred dollars up to a few thousand, and it all depends on the technology level in each device. Affordable hearing aids and the more expensive options come with different features and capabilities.

You can think of hearing aids as coming in levels of gold, silver, or bronze. If your listening needs are simple, it just might be that even the most basic hearing aid is enough for you. If your life is more active and you find yourself wanting to hear better in more active and noisy listening environments, then a more sophisticated level of hearing aid features will give you more benefit.

NexGen Hearing also offers financing options to help you with an affordable option to improve your hearing. Learn more about our lease to hear financing and other hearing aid financing options.

The adjustment period for a new hearing aid can vary from person to person. Most people become fully adjusted to their hearing aid within two to three weeks, but some people can take up to four months to become completely comfortable with their hearing aid.


It’s important to remain patient while you get used to your hearing aid, but if you suspect that your hearing aid is not calibrated properly or it isn’t working for you, come back to see us and we’ll help you adjust your hearing aid or set you up with one that will work better for your needs.

At NexGen Hearing, we recommend that you have your hearing tested once per year as a precautionary measure, especially if you are frequently in noisy environments. Also, if you find yourself doing any of the following, it could mean you are experiencing hearing loss and should see us for a free hearing test:
  • You start turning up the television or radio louder than normal.
  • You struggle to understand speech and follow conversations.
  • You frequently twist your body or neck to point your ear towards what you’re listening to.
  • You regularly hear a high-pitched ringing noise (tinnitus).
  • You miss phone calls, doorbells or alarms.
If you are experiencing any of these situations, don’t delay or wait for it to improve naturally. Come see us for a free hearing test to determine the state of your hearing.

You do not need a referral from your family doctor to see an audiologist. If you suspect you are experiencing symptoms of hearing loss, it certainly is a good idea to discuss this with your doctor. However, you don’t need them to refer you to us in order to have your hearing tested.


If you believe your are experiencing hearing loss, don’t wait to see your doctor. Get in touch with us today for a free hearing test.

Generally speaking, a hearing aid will last anywhere from three to seven years. There are a few factors which can impact the lifespan of a hearing aid including:
  • The quality of the hearing instrument
  • How well it is cleaned and maintained
  • How much wear and tear it experiences from being worn everyday
If you’ve had a hearing aid for a few years and notice it isn’t working as well as it was, contact our clinic and let us help you determine whether your hearing aid needs a tune up, or if it’s time for a replacement.

NexGen Hearing

Enjoy exclusive access to a range of aftercare services such as maintenance and repairs, consultations and more. Learn more
about our 360-AfterCare program.


Learn More About Hearing Aids and Hearing-Related Issues