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Kelowna Hearing Tests, Hearing Aids & Other Hearing Care

No matter the severity, hearing loss can make the small things we take for granted in life much more difficult. Whether its difficulty distinguishing words being said to us by friends and family caused by severe hearing loss, or being constantly distracted by the ringing noises that come with tinnitus, we understand how important it is for you to manage your hearing loss.

To receive the a hearing test and get hearing aids fine-tuned to your specific needs, you will need the guidance a qualified audiologist or RHIP provides. Our team at the Kelowna NexGen Hearing clinic located on Harvey Avenue is passionate about providing the highest quality hearing aid care to all of our patients. Reach out to us to book your free hearing test today, and get back to hearing all of the amazing sounds of our city!


Visit Our Hearing Clinic


#100 – 1940 Harvey Ave

Kelowna, BC V1Y 8J8

(250) 763-2335


Mon, Tues, Wed, Thur, Fri: 8:30 AM – 12:00 PM , 1:00 PM – 4:30 PM, Sat: Closed, Sun: Closed

Notice: By Appointment Only – COVID-19 Protocols in Place

Kelowna NexGen Hearing Clinic Storefront


Kelowna Hearing Clinic

The Kelowna Hearing Clinic is a full service and full-time hearing aid and hearing health centre. Our audiologists take pride in helping clients who might be experiencing tinnitus, muffled hearing or possible hearing loss. There are many types of hearing loss including sensorineural, conductive or even a mixture of these conditions. A free hearing test at the Kelowna NexGen Hearing Clinic can determine the nature and degree of your hearing loss. From there, our team of registered audiologists and RHIPs will be able to provide and fine-tune a hearing aid that is right for you. Our hearing clinic offers free hearing tests, and our hearing aids come with a 21 day no-money down trial, and a 90 day money back satisfaction guarantee. We will also price match any valid competitor quote or advertised price on the same make and model of hearing instrument. You can expect our audiologists and RHIPs to deliver the highest level of professional hearing aid care at every level. We always strive to build strong relationships and gain trust with our clients. We encourage family members to take part in their loved one’s journey to better hearing. At the Kelowna NexGen Hearing Clinic, we are delighted to be a part of this vibrant community, and look forward to meeting you!


Which Hearing Device Is Right for You?

BTE: Behind the Ear

Versatile for almost every level of hearing loss, BTE hearing aids offer superior amplification and directional microphones.
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CIC: Completely in

CIC hearing aids are small, barely visible when worn and less likely to pick up wind noise.
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Extended Wear

Revolutionary Lyric hearing aids can be worn 24/7 for months, installed professionally by your NexGen Hearing clinic team.
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IIC: Invisible in Canal

Comfortable and discreet, IIC hearing aids are virtually unseen when worn and are ideal for mild to medium hearing loss.
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Custom built hearing aid style suitable for moderate to severe hearing loss, only slightly larger than the CIC design.
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ITC: In the Canal

ITC hearing aids are custom-molded and popular with many people who have mild to moderate hearing loss.
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RIC: Receiver in Canal

RIC hearing aids are a two-piece device that has directional microphones, natural sound and manual control features.
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Meet Your Local Hearing Professional

Colin VanBergen of the Kelowna NexGen Hearing Clinic

Colin VanBergen


Colin graduated from Trinity Western University in 1996 with a Bachelors of Arts degree and from UBC in 2000 with his Masters of Science degree in Audiology. Upon graduating he and his wife, Lisa, moved to the Kelowna area where he has been working as an audiologist. After working as an area manager for a national hearing company for the majority of his career, Colin decided to use his experience and expertise and open up his own hearing clinic with NexGen Hearing in 2013.

Eva Shaeffler of the Kelowna NexGen Hearing Clinic

Eva Shaeffler


Gifted with the opportunity to live in Poland and Germany prior to coming to Canada in 1990, Eva is fluent in Polish and German in addition to the English language. She has been a part of the hearing health industry for the past 17 years, owning a hearing clinic in Edmonton and Calgary before moving to the beautiful Okanagan and joining the NexGen Hearing Team.

Lisa Gunn the Audiometric Technician at the Kelowna NexGen Hearing Clinic

Lisa Gunn


Lisa has been involved in the hearing industry since 2003 when she came onboard as an audiometric technician under the ownership of Marke Hambley. She is excited to once again be working with him, as her greatest honor was in receiving the “Marke Hambley” award in 2010 for her exceptional contribution in the hearing industry both internally and externally.

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Kelowna NexGen Hearing

Kelowna Client Reviews

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5.0★★★★★ (92 Reviews)

Jessica S

10 out of 10 would recommend! The receptionist was so kind and friendly and so was the audiologist! I will be recommending this place to everyone in my family. I appreciate the kind conversations and friendliness of the staff.

Carla C

The staff are awesome and very helpful. They work with you until you are satisfied. I had an awesome experience

Graham L

They are the go to for hearing problems and fairly priced

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Try Our Online
Hearing Test

Concerned about your hearing? Try our free no
obligation hearing screening test. This interactive test will
help you determine whether a professional consultation
would benefit you.

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Explore Our Hearing Health Services


Free Hearing

Contact your nearest NexGen Hearing
clinic in BC for a free, no-obligation
hearing check.
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Consultation, Sales
and Fitting

Professional support as you select your
hearing aid and get it custom-fitted.
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and Repair

We're here to help whenever you need
service, support or upgrades for your hearing aid.
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Tinnitus Diagnosis
and Support

Assessing and diagnosing
the symptoms of tinnitus and providing
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Hearing Test

BC employment hearing tests from the
trusted team of professionals
at NexGen Hearing clinics.
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Want to Learn More
About All Our Services?

View all of our
hearing services

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Frequently Asked Questions

An analog hearing aid is an older type of hearing aid that makes continuous sound waves louder. Speech and noise are amplified in the same way, so an analog hearing aid can be thought of as a device that turns the volume up on everything around you. They can be programmed for different listening environments that can be switched at the push of a button on the hearing aid.


More commonly found these days, a digital hearing aid will have all of the features that come in an analog device. Instead of amplifying all sound waves, a digital hearing aid will convert sound waves into digital signals, and then produce an exact duplication of the sound. The technology used in a digital hearing aid is more sophisticated and allows for more complex processing of sound. This gives them greater flexibility in programming to allow the sound they transmit to be matched to the specific type of hearing loss a patient is experiencing.


If you are unsure which type is right for you, contact our clinic and come see us to discuss your needs and options!

At our clinic, we use the pure-tone audiometry test which involves you sitting in a soundproof room while wearing headphones and pressing a button every time you hear a sound. This is a short and painless test that usually lasts about 15 minutes.

Wax filters should be changed every month to maintain optimal performance and cleanliness of your hearing aid. Along with the wax filter, hearing aid tubing should be replaced every four to six months, and domes should be replaced every two to three months if your hearing aid has those components.

You do not need a referral from your family doctor to see an audiologist. If you suspect you are experiencing symptoms of hearing loss, it certainly is a good idea to discuss this with your doctor. However, you don’t need them to refer you to us in order to have your hearing tested.


If you believe your are experiencing hearing loss, don’t wait to see your doctor. Get in touch with us today for a free hearing test.

The act of not wearing a hearing aid in itself will not make your hearing get worse. What can make your hearing get worse is not wearing a hearing aid and needing to increase the volume on things like televisions, radios, and headphones, or needing people you are talking with to talk louder. We recommend you wear your hearing aid as directed by your doctor and audiologist. However, if you are not wearing your hearing device, be sure not to overdo it with turning up the volume.

NexGen Hearing

Enjoy exclusive access to a range of aftercare services such as maintenance and repairs, consultations and more. Learn more
about our 360-AfterCare program.


Learn More About Hearing Aids and Hearing-Related Issues