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Courtenay Hearing Clinic

The Courtenay NexGen Hearing Clinic is a full service and full-time hearing aid and hearing health centre. We help our clients who might be experiencing difficulties with tinnitus, muffled hearing or possible hearing loss every day. There are many types of hearing loss including sensorineural, conductive or even a mixture of these conditions that can significantly impact quality of life. A hearing test at the Courtenay NexGen Hearing Clinic can determine the particular nature of your hearing loss. Our qualified audiologist will use the results of your hearing test to recommend a hearing aid that will suit your specific needs. Hearing tests at our hearing clinic are 100% free. Our entire catalog of hearing aids are covered by a 21 day no-money down trial, and a 90 day money back satisfaction guarantee. We will price match any valid competitor quote or advertised price on the same make and model of hearing instrument. That way, you are guaranteed to get the best value on your purchase from NexGen Hearing. We are fiercely committed to providing quality customer service. You can expect us to deliver the highest level of professional hearing aid care from the moment you walk in the door, to when you leave and beyond. We pride ourselves on building strong relationships and trust with our clients. We encourage family members to take part in their loved one’s journey to better hearing. At the Courtenay NexGen Hearing Clinic, we are delighted to be a part of this vibrant community, and look forward to meeting you!
Courtenay NexGen Hearing Clinic Storefront


Which Hearing Device Is Right for You?

BTE: Behind the Ear

Versatile for almost every level of hearing loss, BTE hearing aids offer superior amplification and directional microphones.
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CIC: Completely in

CIC hearing aids are small, barely visible when worn and less likely to pick up wind noise.
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Extended Wear

Revolutionary Lyric hearing aids can be worn 24/7 for months, installed professionally by your NexGen Hearing clinic team.
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IIC: Invisible in Canal

Comfortable and discreet, IIC hearing aids are virtually unseen when worn and are ideal for mild to medium hearing loss.
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Custom built hearing aid style suitable for moderate to severe hearing loss, only slightly larger than the CIC design.
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ITC: In the Canal

ITC hearing aids are custom-molded and popular with many people who have mild to moderate hearing loss.
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RIC: Receiver in Canal

RIC hearing aids are a two-piece device that has directional microphones, natural sound and manual control features.
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Courtenay Hearing Services, Hearing Aids & Hearing Tests

Full or partial hearing loss presents a tremendous challenge for millions of Canadians each year. While some signs might be hard to notice, such as slight ringing in the background, difficulty hearing in crowded environments or even challenges hearing certain pitches, other symptoms are more severe and can make daily life more difficult. While the symptoms are often different, they all present very real difficulties at work, at home, and among friends.

No matter your individual circumstances, the knowledge of a qualified RHIP is important to provide an accurate hearing test so they can find the best hearing aid to suit your hearing problems. Our team at the Courtenay NexGen Hearing clinic located on 11th Street is passionate about providing the highest quality hearing aid care to all of our patients. Contact us today for your free hearing test, and get back to hearing the fantastic sounds all around our city!


Visit Our Hearing Clinic


325 B 11th Street

Courtenay, BC V9N 1S4

(250) 871-2285


Mon, Tues, Wed, Thur, Fri: 9:00 AM – 12:00 PM , 1:00 PM – 5:00 PM, Sat: Closed, Sun: Closed

Notice: By Appointment Only – COVID-19 Protocols in Place

Courtenay NEXGEN HEARINGourtenay

Meet Your Local Hearing Professional

Carly Vriend of the Victoria Fairfield NexGen Hearing Clinic

Carly Vriend


Carly moved to Victoria in 2007 to attend the Medical Office Assistant program at Camosun College. Carly stumbled into hearing through the medical field while working for an ENT (Ear, Nose, and Throat) specialist where she worked reception and did hearing testing for 10 years. Carly began the Hearing Instrument Practitioner program through MacEwan University in 2016 and became licensed in 2020. She was fortunate to do her apprenticeship with Mike at the Downtown NexGen Hearing clinic and chose to continue with NexGen Hearing because their philosophy in patient centered care aligns with her own.

Melissa Weaver the RHIP at the Courtenay NexGen Hearing Clinic

Melissa Weaver


Melissa graduated from Grant MacEwan University in 2013 and has been a Registered Hearing Instrument Practitioner since 2016. Her love of music, learning recording and audio post-production led her to discover the world of hearing healthcare. It is the best of both worlds combining the knowledge and love of technology and an eagerness to learn advancements to improve the lives of others. Melissa is excited to provide client orientated care and help bring understanding and solutions to each person’s hearing journey.

Maria Buckley of the Courtenay NexGen Hearing Clinic

Maria Buckley


Maria Buckley joined the NexGen Hearing team as a CCR in Courtenay in February 2014. She has worked with the public in customer service for many years. Maria was born and raised in the Comox Valley and loves working alongside with Audiologist Sue Sinclair. Maria is hoping to become a Hearing Instrument Practitioner in the future. She believes in making sure everyone leaves laughing or smiling on their way out the door. Maria’s interests are teaching dance, helping her husband in Rotary, having fun with her kids, making frames, walking, and spending time with family and friends.

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Courtenay NexGen Hearing

Courtenay Client Reviews

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★★★★★ (26 Reviews)

Ed P

Great company with knowledgeable and awesome people working there.

Randy L

Always a positive experience at the Courtenay store from Susan and Maria. They just keep on upping their game!

Brenda M

I am absolutely eternally grateful for my experience at NexGen Hearing in Courtenay. Starting with Maria for my booking of appointment and looking after all my questions and needs to my actual appointment with Susan. I was very skeptical I could be helped as I had a prior experience which was not successful with a different company. This was about 3 years ago. I decided to give it another try with NexGen. Best decision I have ever made. My job entails me to be on Zoom Meetings and Conference Calls. I was having great difficulty hearing the participants which led me to huge frustration as I was facilitating the meetings. My family was also becoming frustrated as I was always saying Pardon Me. During my appointment with Susan I was just a little skeptical that I would be able to hear. Let me tell you this was absolutely amazing. Susan and Maria are dedicated to make the experience as positive as possible. I have never had such amazing attention to detail. If you are having issues with saying Pardon Me and just tuning out, book an appointment and you will be so happy you did. Thankyou so much Maria and Susan for your attention to detail and amazing HUMAN Skills. I wish the best for both of you.

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Hearing Test

Concerned about your hearing? Try our free no
obligation hearing screening test. This interactive test will
help you determine whether a professional consultation
would benefit you.

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Explore Our Hearing Health Services

Free Hearing

Contact your nearest NexGen Hearing
clinic in BC for a free, no-obligation
hearing check.
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Consultation, Sales
and Fitting

Professional support as you select your
hearing aid and get it custom-fitted.
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and Repair

We're here to help whenever you need
service, support or upgrades for your hearing aid.
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Tinnitus Diagnosis
and Support

Assessing and diagnosing
the symptoms of tinnitus and providing
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Hearing Test

BC employment hearing tests from the
trusted team of professionals
at NexGen Hearing clinics.
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About All Our Services?

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hearing services

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Frequently Asked Questions

The adjustment period for a new hearing aid can vary from person to person. Most people become fully adjusted to their hearing aid within two to three weeks, but some people can take up to four months to become completely comfortable with their hearing aid.


It’s important to remain patient while you get used to your hearing aid, but if you suspect that your hearing aid is not calibrated properly or it isn’t working for you, come back to see us and we’ll help you adjust your hearing aid or set you up with one that will work better for your needs.

Here at your local NexGen Hearing Center, we help you every step of the way in deciding if a hearing aid is best for you. We will conduct a free hearing test to determine if you currently have hearing loss. Once the hearing test has been completed, we will help you ascertain how much your hearing loss (if any) is affecting your daily life and/or activities. If you can’t hear as well as you could in the past, several aspects of your life could be impacted. Hearing loss can gradually increase without us even realizing, which lends weight to the idea of consistently having your hearing checked.

Our audiologists are experienced in treating a variety of levels of hearing loss and their effects. Don’t go another day wondering if your hearing could be improved. Let our experts help you improve your hearing to its highest levels.

An analog hearing aid is an older type of hearing aid that makes continuous sound waves louder. Speech and noise are amplified in the same way, so an analog hearing aid can be thought of as a device that turns the volume up on everything around you. They can be programmed for different listening environments that can be switched at the push of a button on the hearing aid.


More commonly found these days, a digital hearing aid will have all of the features that come in an analog device. Instead of amplifying all sound waves, a digital hearing aid will convert sound waves into digital signals, and then produce an exact duplication of the sound. The technology used in a digital hearing aid is more sophisticated and allows for more complex processing of sound. This gives them greater flexibility in programming to allow the sound they transmit to be matched to the specific type of hearing loss a patient is experiencing.


If you are unsure which type is right for you, contact our clinic and come see us to discuss your needs and options!

If your hearing aid is making a whistling noise, then you are hearing feedback in your device. Sound that was supposed to go into your ear canal has escaped the ear instead and been picked up by the hearing instrument’s microphone. The sound then becomes reamplified and put out of the speaker.


This can happen when the hearing aid does not fit properly. If you are experiencing a whistling noise in your hearing device, come see us at our clinic so we can have your hearing aid refitted.

If your hearing aid is making a beeping noise, it means that your battery is low and needs to be replaced. Simply change the battery in your device and the beeping noise will stop.


If you have run out of hearing aid batteries, come see us at our clinic and we will be happy to get you set up with some new ones.

NexGen Hearing

Enjoy exclusive access to a range of aftercare services such as maintenance and repairs, consultations and more. Learn more
about our 360-AfterCare program.


Learn More About Hearing Aids and Hearing-Related Issues