When Hearing Aid Repair Becomes Necessary

From time to time, hearing aids require service or repairs. While today’s hearing aids are built stronger and better than ever before, they are not infallible. Sometimes a hearing aid can encounter technical difficulties and require service for adjustment or repairs. Many hearing aid repairs are minor and can be performed in one of our NexGen Hearing clinics while you wait. In some cases, the hearing aid repairs that are required will necessitate being sent out for repairs. If that’s the case, we are more than happy to provide you with a hearing aid device or set of hearing aids as a loaner until your hearing aid repairs are completed and sent back to the NexGen Hearing clinic for you to pick up.

The hearing aid experts at NexGen Hearing want you to be able to hear the sounds of life without interruption. Should you need hearing aid repairs, please book ahead at one of our conveniently located NexGen Hearing clinics in BC.

An audiologist inserting a hearing aid into a patients ear
Hearing test at NexGen


Hearing Aid Fittings and Post-Fitting Follow-Up

When you purchase a hearing device or set of hearing aids at one of our NexGen Hearing clinics in BC, it’s not a transactional thing that ends when your card is swiped. Rather, we look for long-term relationships with our hearing clientele. That starts with the hearing consultation and purchase and continues with the preliminary fitting, adjustment and post-fitting follow-ups for your hearing aids. We want to make sure that you are getting not only the best hearing aid technology but the right hearing aid for you – and one that fits you properly. When you are good to go with your comfortable and well-performing hearing aid, we are always here to support your hearing aid needs in the future. 

Should you need hearing aid adjustment, hearing aid repair or a follow-up hearing check down the road, count on the friendly, caring experts at NexGen Hearing centres. To find out more, scroll down to find a NexGen Hearing clinic in BC near you, then book your appointment with one of our hearing specialists.


Learn More about the Possible Causes of Hearing Loss

Construction working posing

Occupational Hearing Loss​

Every day in workplaces in Canada, workers are
exposed to levels of noise which can cause
permanent hearing damage.
Learn More

Hearing check-up

Hearing Loss Solutions

NexGen Hearing clinics in BC specialize
in assessing hearing loss and finding
Learn More


Common Hearing Aid Problems That Require Repairs

Despite their robust design, hearing aids can still break, wear out, or malfunction from time to time. It’s inevitable that at some point you’re going to experience an issue with your hearing aids that require professional repairs. Hearing aid repairs can be minor, while others can prove to be more complicated. Some common problems that occur with hearing aids include:

  • Broken Microphones
  • Damaged Earhooks
  • Worn Out Tubing
  • Whistling & Feedback
  • Moisture Complications
  • Volume Malfunctions


We strongly advise avoiding DIY repairs for problems that require experienced technicians and professionals. If you’re experiencing any issues with you hearing aids, please contact our team of audiologists and they can help troubleshoot your problems. Contact us today to get your hearing aids repaired!

Elderly man holding up his broken hearing aid


Frequently Asked Questions

If your hearing aid needs minor repairs or adjustments done and our clinic is equipped to do so, then we can offer minor repair services in the clinic. For devices that need major repairs, we often need to send the device to the manufacturer for repair. While your device is out to be fixed, we will provide you with a loaner device to use until your fixed hearing aid is sent back to us.
If you are having issues with your device, there are a few things you can try at home to get it working properly again. Check your volume controls and on/off switches and make sure some settings weren’t accidentally changed. Make sure the battery is sitting properly in the case and can touch the contacts. Finally, clean the hearing aid thoroughly to remove any wax or debris, then reinsert the device into your ear to make sure it fits properly and works as it should. If the device still doesn’t work as it should, then it’s time to bring it to your nearest NexGen Hearing clinic for service.

The cost of repairs for a hearing aid will depend on two main factors:


  1. Whether the device is under warranty.
  2. The type of damage.


If your device is under warranty, then there is a good chance that it will cover the full cost of repairs. Out-of-warranty repairs can cost at least a few hundred dollars and more serious damage such as cracked casings can cost more. In some cases, the device may be unrepairable and need to be replaced.

This will also depend on the type of damage and the age of the hearing aid. Sometimes, older hearing aids can’t be repaired because replacement parts are no longer available. If they are available, they are often reconditioned parts that aren’t covered by any warranty. It is also important to consider how your hearing and individual needs have changed since you started using the device. Your prescription may have changed, or you may want to take advantage of new features and technology that weren’t available on your old device. Our clinic staff will discuss your options and provide a recommendation based on these factors so you can make an informed decision on whether to repair your hearing aid or replace it.

Distorted sounds or unexplained low volume are two major signs to be aware of that will tell you if there is an issue with your hearing aids. Distortion is usually an indicator that there’s an issue with the battery or the hearing aids themselves. Unexplained low volume You can try to replace the battery but if the issue persists, bring it to a NexGen Hearing clinic near you. Our caring experts will be able to take a look at your hearing aids to determine the issue.

It can vary from one circumstance to the next based on the type of hearing aid and the amount of repairs required. Some repairs can be done at the clinic in a matter of minutes while other repairs might require a couple of days. However, you can typically expect most hearing aid repairs to be done within 30 minutes to 2 hours.

The team of audiologists at NexGen Hearing have created a general list of hearing aid care tips that should help you avoid the need for repairs:


  • Remove hearing aids before swimming, bathing, or showering
  • Avoid dropping your hearing aids to prevent physical damages
  • Keep your hearing aids in a dry dehumidifier container when you’re not using them
  • Avoid extended exposure to hot or humid environments
  • Remove your hearing aids before using any lotions, hairsprays, or make-up
  • Always carry your hearing aids in a protective case when transporting them 
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